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Course content
Enhance Support With Zendesk
1 - Overview1 m 16 s- 2 - Pricing3 m 5 s
- 3 - Account Set Up1 m 18 s
- 4 - E-Mail Set Up2 m 52 s
- 5 - The Customers Experience with E-Mail Submission1 m 3 s
- 6 - Setting Up the Guide Center2 m 54 s
- 7 - Customer Experience with the Guide Center2 m 23 s
- 8 - Admin - Customer Settings3 m 7 s
- 9 - Adding Agents - Agent Settings2 m 27 s
- 10 - Ticket Settings2 m 36 s
- 11 - Setting a Customer Schedule1 m 54 s
- 12 - Admin - Account Settings - Part 12 m 23 s
- 13 - Admin - Account Settings - Part 21 m 34 s
- 14 - Admin - Business Rules - Automation1 m 52 s
- 15 - Business Rules - Triggers1 m 38 s
- 16 - Website Widget1 m 34 s
- 17 - Admin Channels - E-Mail - Part 12 m 48 s
- 18 - Admin Channels - E-Mail - Part 22 m 11 s
- 19 - Managing Ticket Views3 m 8 s
- 20 - Conclusion1 m 11 s
1 - Overview- 2 - Pricing
- 3 - Account Set Up
- 4 - E-Mail Set Up
- 5 - The Customers Experience with E-Mail Submission
- 6 - Setting Up the Guide Center
- 7 - Customer Experience with the Guide Center
- 8 - Admin - Customer Settings
- 9 - Adding Agents - Agent Settings
- 10 - Ticket Settings
- 11 - Setting a Customer Schedule
- 12 - Admin - Account Settings - Part 1
- 13 - Admin - Account Settings - Part 2
- 14 - Admin - Business Rules - Automation
- 15 - Business Rules - Triggers
- 16 - Website Widget
- 17 - Admin Channels - E-Mail - Part 1
- 18 - Admin Channels - E-Mail - Part 2
- 19 - Managing Ticket Views
- 20 - Conclusion
- 1 - Overview - Research1 m 54 s
- 2 - Social Media Channels2 m 28 s
- 3 - Enable Live Chat Channel3 m
- 4 - Ticket Forms1 m 29 s
- 5 - Ticket Fields1 m 26 s
- 6 - Managing the Ticket View2 m 36 s
- 7 - Adding Support Agents and Team Members2 m 19 s
- 8 - Managing Help Participants1 m 32 s
- 9 - Managing Applications - Autoresponders1 m 52 s
- 10 - Adding Applications - Mailchimp2 m 18 s
- 11 - Adding Applications - Webinars2 m 11 s
- 12 - Extending Applications - Zapier2 m 21 s
- 13 - Extending Applications - Zoom1 m 55 s
- 14 - Extending Applications - Stripe1 m 58 s
- 15 - Extending Applications - PayPal2 m 51 s
- 16 - Live Example - Editing Settings2 m 28 s
- 17 - Live Example - Answering a Ticket2 m 22 s
- 18 - Live Example - Customer Experience1 m 32 s
- 19 - Live Example - Extending Applications2 m 31 s
- 20 - Conclusion1 m 40 s
- 1 - Overview - Research
- 2 - Social Media Channels
- 3 - Enable Live Chat Channel
- 4 - Ticket Forms
- 5 - Ticket Fields
- 6 - Managing the Ticket View
- 7 - Adding Support Agents and Team Members
- 8 - Managing Help Participants
- 9 - Managing Applications - Autoresponders
- 10 - Adding Applications - Mailchimp
- 11 - Adding Applications - Webinars
- 12 - Extending Applications - Zapier
- 13 - Extending Applications - Zoom
- 14 - Extending Applications - Stripe
- 15 - Extending Applications - PayPal
- 16 - Live Example - Editing Settings
- 17 - Live Example - Answering a Ticket
- 18 - Live Example - Customer Experience
- 19 - Live Example - Extending Applications
- 20 - Conclusion
Enhance Support With Zendesk: Basic Edition