Frequently Asked Questions
You can log in by clicking on the ‘Log In’ button located at the top right-hand corner of the screen.
Key in your Username/Email and your password.
You will need to register for an account first before login in. Registration is free!
Click on ‘Forgot Your Password?’ found below the password input field.
An email will be sent to your email address for you to reset your password.
There will be an input field for you to key in your coupon code in the checkouts page.
The course will be made automatically available in your student dashboard upon payment.
The courses you paid for will be made available to you for a lifetime.
The will be no expiry date on your access to these courses.
You can write a self-reflection piece of at least 100 words on the key learning points to download the certificate. This quiz can be found at the bottom of each course page.
You may also contact [email protected] and our team will send you a softcopy of the certificate.
Yes, you may download a softcopy of the certificate.
However, you must write a self-reflection piece of at least 100 words on the key learning points to download the certificate. This quiz can be found at the bottom of each course page.
You may also contact [email protected] and our team will send you a softcopy of the certificate.
Yes, you can have a hardcopy of your certificate delivered to you.
You can order a copy of your certificate by emailing the team at [email protected].
Provide your address and postal code.
The following list outlines delivery times. Please note that at busy times of year delivery may take longer.
Singapore - 3-7 working days
USA - 10-20 working days
Canada - 10-20 working days
Europe - 10-20 working days
Australia/New Zealand - 10-20 working days
Rest of the world - 30 working days
Certificates are priced as follows:
UK - £15.00
USA - $20.00 USD
Canada - $25.00 CAD
Europe - €18.00 EUR
Australia - $30.00 AUD
Rest of the world - $20.00 USD
The certificate will look the same as the free copy that you can download from your account, although it will be printed on card with an embossed approval logo.
Yes, you may contact your tutor at [email protected] should you have any questions with regards to the course content.
Yes, all courses come with a 7-day money-backed guarantee, no questions asked.
However, products (eBooks) and bundles that involve products (eBooks) do not come with money-backed guarantee, no refunds entertained.